Support Services
Sto’s staff of experienced professionals partner with you, providing personalized service and support to find the right solution for your project.
Field Support Services
Our seasoned staff of professionals is unmatched in the industries we serve and we are committed to provide outstanding personalized support throughout the design and construction process.
During design and planning we can assist with plan reviews, pre-construction meetings and mockups. Once you are ready to begin construction Sto offers a library of details and field support through product and application education and jobsite visits.
Ideation and Design Assistance
Facade design is the art of giving buildings their own distinctive appearance and character through the use of form, color and texture. Sto can assist during the design process to ensure that you feel confident in the materials and color choices for your project.
Our Sto Studio design experts collaborate with you to generate color renderings that illustrate aesthetic and materials options, simplifying the decision-making process.
StoInspire allows you to create your own design online. Choose a building or upload your own photos and start bringing your design vision to life. You have complete design freedom in choosing materials and colors. Sto makes it easy to see the future of your building.
Technical Support Services
Our Technical Services
TECH SUPPORT HELP DESK
An online system with support ticketing and same day or next business day response.
PLAN REVIEW
We can assist you in resolving complex details, avoiding code conflicts and identifying practical construction alternatives.
DETAIL DRAWINGS
A comprehensive library of guide details. These technical illustrations assist a design professional for project details.
WALL ANALYSIS
Dew point, freeze point, normal ‘R’ value, and wall thickness calculation to assist in avoiding condensation potential in wall assemblies.
TESTING & APPROVALS
Extensive and rigorous testing of products to conform to regulatory requirements.
PRODUCT EDUCATION
Your local Sto representative can arrange for in-person support and classroom or field application guidance.
TOLL-FREE ASSISTANCE
Call us, we are ready to assist. We are available from 8:00 AM to 5:00 PM Eastern for on demand response to technical questions.
SPECIFICATIONS
A complete library of guide specifications for all of our systems available online in our Documentation Center.
TECHNICAL PUBLICATIONS
The Sto Tech Hotlines feature important information for Sto products and technology as well as building science and industry issues.
WARRANTY ADMINISTRATION
Warranties issued by your local distributors for Continuous Insulation (ci), Stucco, Air & Moisture Barriers, Coatings and reStore.
CONTINUING EDUCATION
Programs to offer AIA Learning Units and Professional Development Hours.
STRATEGIC ACCOUNTS SERVICE
Single source solution with a dedicated account representative familiar with your project.
